Privacy Policy

Effective Date: January 8, 2025 At Wawlyn Insurance ("we," "us," "our"), maintaining your trust is a top priority. We are committed to protecting the privacy and confidentiality of your personal information. We understand the importance of privacy and want you to feel confident in how we collect, use, and share (“Process”) information about you. This Privacy Notice outlines our practices regarding the personal information we collect through our digital platforms (“Services”), which include our websites, mobile and desktop applications (“Apps”), social media accounts, marketing partners, and any other channels that link to this Privacy Notice. It also applies to our offline activities where personal information may be collected. By using or interacting with our Services, you agree to the terms of this Privacy Notice and consent to the collection and use of your information as described herein. Please note that our privacy practices may vary depending on the state in which you reside, in order to comply with applicable state and local privacy laws.

HOW WE USE YOUR PERSONAL INFORMATION

At Wawlyn Insurance, we process your Personal Information to operate our Services and Applications, and to deliver the products and services you have requested. This processing may involve the use of artificial intelligence.

Specifically, we process personal information collected for the following business purposes:

Responding to your inquiries and fulfilling your requests.
Processing employment and agency applications;
Administering promotional events, sweepstakes, and contests;
Personalizing your experience of the Services by presenting products and offers tailored to you;
Maintaining records that include, but are not limited to, insurance policy coverages, premiums, and payment history;
Transacting business including underwriting, rating, claims handling, claims investigations, and policy sales and administration;
For marketing and advertising purposes, including providing you with information related to our products and services;
Conducting research and analytics related to our website and Services;
Fulfilling legal and regulatory obligations, to establish or exercise our rights, and to defend against legal claims;
To ensure the technical functions of our network, including to detect, investigate, prevent, or take action regarding possible malicious, deceptive, fraudulent, or illegal activity, including fraudulent transactions, attempts to manipulate or violate our policies, procedures, and terms and conditions, security incidents, and harm to the rights, property, or safety of Wawlyn Insurance, our users, policyholders, employees, or others;
To improve and customize the content and layout of the Services.

PERSONAL INFORMATION WE DISCLOSE

In addition to the specific situations discussed elsewhere in this Privacy Notice, we disclose, and may have disclosed in the preceding twelve (12) months, some or all of the categories of Personal Information referenced above in the following situations:

Service Providers

We may disclose your Personal Information to certain companies engaged to perform services on our behalf (“Service Providers”). Access is strictly limited to the purpose of delivering services to us, based on our instructions. Service Providers are not permitted to use the information for any other purpose and are required to protect it.

Other Third Party Vendors

We may also disclose Personal Information to Third Party Vendors, such as our external auditors, attorneys, accountants, and other professionals. These vendors may use your Personal Information to assist us and to comply with their own legal, regulatory, and/or fiduciary obligations.

Authorized Agents or Brokers

Wawlyn Insurance works with licensed agents and brokers who offer our products and services. We may disclose your Personal Information to these agents and brokers to fulfill your service requests. They are expected to use your information in accordance with this Privacy Notice.

Companies Involved in Insurance Transactions

We may disclose your Personal Information to companies involved in insurance transactions with you—such as other insurers, financial institutions, independent claims adjusters, repair shops, and consumer reporting agencies. Some information may be retained and disclosed by insurance support organizations to others.

Affiliates and Acquisitions

We may share Personal Information with our corporate affiliates (e.g., parent company, subsidiaries, joint ventures, or others under common control). Affiliates may only use the information for authorized business purposes and are required to safeguard it. If Wawlyn Insurance is acquired or merges with another company, we may disclose your Personal Information during such negotiations or as part of the transaction.

Marketing and Advertising Partners

We may share Personal Information with third-party marketing and advertising partners (including referral partners and digital advertisers) or allow them to collect information directly on our Services. These partners may use data for personalized advertising. See our Cookies and Tracking Technologies policy for more details. We may also share information with financial institutions or companies we have joint marketing agreements with.

Compliance with Law or Legal Process

We may disclose Personal Information to comply with subpoenas, warrants, or legal processes, and to comply with applicable laws. Disclosures may be made to law enforcement, regulatory bodies, or government authorities. We may also disclose information to protect our legal rights, prevent fraud, or respond to safety concerns.

Other Disclosures with Your Consent

We may share Personal Information with companies, organizations, or individuals outside of Wawlyn Insurance when you have given your consent to do so.

We do not sell the Personal Information we obtain.

COOKIES AND OTHER TRACKING TECHNOLOGIES

Each time you visit our website, we may automatically collect information—including, in some cases, Personal Information—through cookies, web beacons, and other similar tracking technologies.

Our website also uses virtual assistants and session replay technology.

Cookies

Please refer to our Cookies Policy for information about the types of cookies we use and how you can manage them.

Marketing Pixels

We may use marketing pixels (also known as tracking pixels or pixel tags) to track user behavior such as visits, clicks, or conversions for the purposes of measurement or targeted advertising.

Session Replay Technology

We use session replay tools to better understand how users interact with our Services. These tools may collect behavioral data such as mouse movements, clicks, scrolls, form inputs, visit duration, IP address (with approximate location), device type, operating system, and page performance metrics. These insights help us identify technical issues and improve user experience on our website.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Notice or our privacy practices, please contact us using one of the methods below: